Returns & Exchanges

At Mackenzie Limited, we stand behind the quality of our gourmet selections and want you to be completely satisfied with your culinary experience. Due to the perishable nature of our products, we offer a 100% Satisfaction Guarantee to ensure every order arrives in perfect condition.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package and store perishable items in the freezer or refrigerator as specified on the included care instructions.

• 2.
  Contact Customer Service

  If you are unsatisfied with your order or it arrived damaged, please contact our team within 15 days of receipt via phone or our online contact form.

• 3.
  Provide Order Details

  To help us resolve the issue quickly, please have your order number ready and be prepared to provide photos of the product and packaging if requested.

• 4.
  Resolution Selection

  Once your claim is reviewed, we will gladly arrange for a replacement shipment to be sent at the earliest available date or issue a full refund to your original payment method.